| IT'S ALL ABOUT THE FLOW |
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There is a natural flow to things in nature, fall follows summer and a period of dormancy is followed by a burst of energy and new growth.So it is in business. Each business has its own heartbeat, its own flow where one process naturally follows another, where efficiency and effectiveness merge to create that perfect productivity improving synergy. |
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ALEXXMAIL
COLLABORATION SUITE |
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 ...the Really Complete Mail System for our Business. Think that providing your users with sophisticated mail, shared calendering, sharing address books, anti-virus and task management is too complex and too expensive for your organization ? Then you haven’t tried Alexxmail (powered by Zimbra).
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| help desk |
 The personal computer has become a ubiquitous productivity tool for companies and end users alike. Many employees cannot function effectively without their PC. Unfortunately, personal computers have also become increasingly more complex to support and maintain. Check the hard drive of any standard personal computer and the probability of finding the productivity tools such as Microsoft® or Lotus®, email, connections to the Internet, Accounting and Human Resource applications, and custom software unique to the company is enormous. Increasing complexity can make it difficult and time consuming for an internal Help Desk team to efficiently troubleshoot and resolve technical problems or user questions. Most internal help desks are plagued with staff turnover, a lack of broad application training (voice and data), poor process and tracking procedures, and insufficient tools. If the help desk is perceived by employees as unresponsive or ineffective, no one wins: |
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- The user loses productivity placing repeated calls to the help desk or other technical support groups, waiting for help, or worse, bringing in other users to help resolve the problem.
- The Help Desk loses time on repetitive and routine requests, deflecting status requests, or trying to debug applications in which they are not well trained, and earns a reputation as the "helpless desk."
- Managers get deluged with complaints.
- And the business loses time, sales, and revenue and gains frustrated employees.
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| Business Solution |
| Alexant's Help Desk services redefine traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. The Help Desk services provide customers with: |
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- Single Point of Accountability (SPOA) to eliminate multiple calls to the help desk. Help Desk personnel take ownership for resolving the problem. If they can't answer the question or provide a solution, they make the needed calls to network technicians, software specialists or field service, coordinating efforts until the ticket is closed. They keep the user informed of status.
- Optional Expanded Coverage to ensure that help is there 24 hours, 7 days a week.
- Effective First Call Close Rate to minimize repeated calls, user downtime, and frustration.
- Courteous and Knowledgeable Personnel to provide answers to routine questions and to quickly help the user learn how to perform simple diagnostics and functions, understand the applications, and enable them to handle a similar problem in the future.
- Tracking and reporting to give the IT manager the knowledge necessary to take preventive action. By tracking the type of calls and resolution, system, network, application and training problem trends can be identified and addressed. Building a knowledge base also enables the Help Desk personnel to share successful solutions for quicker resolution of problems.
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| Alexant delivers high quality user support and associated cost reductions by combining our highly trained personnel, certified processes, and in-depth experience with cutting edge help desk tools and technology. SAIC delivers:; |
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| Our People: Skilled and Stable Workforce |
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 Alexant's Help Desk personnel have experience in supporting a wide range of operating systems, commercial off-the-shelf software, enterprise software such as Applied Systems (TAM), PeopleSoft, and custom applications. Alexant can provide Tier 1 through Tier 3 levels of support depending on the customers needs. The Help Desk team currently supports hundreds of applications and continually upgrades the team's knowledge of new applications, technology, and problem resolution skills by investing in ongoing training. This commitment to training and Alexant's "take ownership" culture has produced one of the best retention rates in the industry. The ability to retain experienced, well-trained personnel, who become familiar with customer's systems, people and business, creates consistent, high- quality application support. |
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WE KNOW INSURANCE
...AND THE TECHNOLOGY
THAT DRIVES IT. |
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| Alexant Systems Corporation has been providing best-of-breed solutions to world-class companies with a strong specialization in Insurance and Small Business Operations. |
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| FEATURED PRODUCTS |
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