| IT'S ALL ABOUT THE FLOW |
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There is a natural flow to things in nature, fall follows summer and a period of dormancy is followed by a burst of energy and new growth.So it is in business. Each business has its own heartbeat, its own flow where one process naturally follows another, where efficiency and effectiveness merge to create that perfect productivity improving synergy. |
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ALEXXMAIL
COLLABORATION SUITE |
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 ...the Really Complete Mail System for our Business. Think that providing your users with sophisticated mail, shared calendering, sharing address books, anti-virus and task management is too complex and too expensive for your organization ? Then you haven’t tried Alexxmail (powered by Zimbra).
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| Customer Support and Maintenance |
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| We Work for You around the clock. |
Alexant's customer service, dispatch, and technical assistance service are available, on a contract basis for any timeframe including emergency callout 24/7, 365 days a year. We provide a single point of contact for a range of services including help desk and network management. Service and support plans are tailored to your individual needs, from routine 8-5 business day coverage to around-the-clock service with personnel on site and a spares bank for mission critical applications, up to and including complete management of your communications network. Average response time for service is more than 4 hours.
Alexant's maintenance services deliver a complete range of options to meet your specific requirements and budget. Remote diagnostics and technical support and around the clock, 7x24 remote support is available form our Customer Support Center in Alexandria, VA. This center is staffed by experienced analysts, network, engineering and customer support professionals, who are experts in IT systems, telephony including VOIP, Document Management Systems, networks and LAN/WAN internetworking environments. Our customers benefit from immediate access to sophisticated diagnostic, monitoring and trouble resolution services.
Whether you prefer 7x24 coverage or 5x8 coverage, Alexant offers flexible support programs designed to meet your needs. All our service programs include remote telephone support.
The Alexant service program bring together the best of two worlds. We offer sophisticated remote diagnosis and repair and dispatched, on-site field service support.
Our Customer Care Center in Alexandria, VA coordinates all aspects of service call management. Experienced Customer Care Agents serve as a point of contact for all your service requests, and assume total ownership � from call receipt to problem closure. |
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| Alexant Customer Care includes: |
- Single toll free number
- Electronic initiation of service requests
- Interactive chat communications
- Inbound help desk for incoming service requests
- Outbound help desk to manage service requests to closure
- Real-time service request tracking
- Pro-active identification and resolution of problems
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WE KNOW INSURANCE
...AND THE TECHNOLOGY
THAT DRIVES IT. |
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| Alexant Systems Corporation has been providing best-of-breed solutions to world-class companies with a strong specialization in Insurance and Small Business Operations. |
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| FEATURED PRODUCTS |
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