FAQ

IT'S ALL ABOUT THE FLOW

There is a natural flow to things in nature, fall follows summer and a period of dormancy is followed by a burst of energy and new growth.So it is in business. Each business has its own heartbeat, its own flow where one process naturally follows another, where efficiency and effectiveness merge to create that perfect productivity improving synergy.

ALEXXMAIL
COLLABORATION SUITE

...the Really Complete Mail System for our Business. Think that providing your users with sophisticated mail, shared calendering, sharing address books, anti-virus and task management is too complex and too expensive for your organization ? Then you haven’t tried Alexxmail (powered by Zimbra).

FAQs

NEC Telephones

Q1.	How do I set the date and time on my NEC Elite System?
Ans.	Date and Time must be set from the extension connected to the first port ( usually Extension 101). Here are the instructions: Press Feature Key Dial 9, Press # Key Enter Time (recall button toggles AM/PM) Press Hold Button (Switches to Calendar) Press Recall to Select Day Enter Month via Dial Pad Enter Year via Dial Pad Press Feature Key

Q2.	How do I set do not disturb on my phone?
Ans.	Press Speaker and Dial 40 To Cancel, Press Speaker and Dial 42

Q3.	The light on my phone is stuck on, how do I turn it off?
Ans.	I am assuming that you are speaking of the feature light. In order to turn this light off Press Feature Key Dial 99 Press Feature Key

Q4.	How do I set Ring Volume?
Ans.	Press Speaker Dial 601

Q5.	How do I turn the microphone off?
Ans.	There are two ways to turn off the Mic: You can press the microphone button the right of the telephone. You can also press Feature Key and dial 1

Q6.	How do I turn the microphone off?
Ans.	To forward your calls to voice mail when you are on the line do the following: Press Speaker Button Dial 43 Press Speaker Button

Avaya Systems

Q1.

How do I set date and time on my Avaya Partner System?

Ans.

Programming must be done from Extension 10 or 11

To set date:

Dial # 101 Enter MM/DD/YY

To set Time:

Dial # 103 Enter HH/MM

Q2.	How do I cancel Do Not Disturb?
Ans.	From your telephone set do the following: Press Feature Key Dial 01

Q3.	How do I access voice mail? I don’t have a voice mail key programmed on my phone?
Ans.	From your phone, Press Intercom Key Dial 777

PAPERWISE FAQ’S

Q1.	My “Send To” PaperWise icon is missing from Outlook Toolbar, how do I get it back?
Ans.	If you open a second session of Outlook, the icon will not be on the toolbar of the second Outlook session. If you only have one Outlook session open, and the icon is not on the toolbar, call Alexant support.

Q2.	When I log into Query or ImageWise, I receive an error that Licenses Have Been Exceeded. What do I do?
Ans.	Release locked sessions from the PaperWise License Manager or Make sure that all concurrent licenses are not in use – If they are Contact your system administrator.

Q3.	How to add Sent To PaperWise checkbox column to Outlook Toolbar
Ans.	Send an email from the Outlook Mail Folder to PaperWise. Right click on the Outlook toolbar next to the word SUBJECT. Left Click on Field Chooser. From Drop Down Menu choose User Defined Fields In Inbox. Right click on Send to PaperWise field on the Outlook Toolbar. Left Click on Format Columns. Change the Label to PW.

Q4.	How to add Sent To PaperWise checkbox column to Outlook Toolbar
Ans.	Send an email from the Outlook Mail Folder to PaperWise. Right click on the Outlook toolbar next to the word SUBJECT. Left Click on Field Chooser. From Drop Down Menu choose User Defined Fields In Inbox. Right click on Send to PaperWise field on the Outlook Toolbar. Left Click on Format Columns. Change the Label to PW.

Q5.	How do I Open multiple documents in Query.
Ans.	By double clicking on a document in the document list, the document will open in its own viewer which can be moved anywhere on the monitor (or monitors). A second document can be opened the same way so the two documents can be viewed side by side.

Q6.

PaperWise Query, DisplayWise or ImageWise doesn't prompt for login

Ans.

a In order to log into ImageWise and Query each time the software is opened, the setting “Enable Default Login” must not be checked. You can set this by clicking on Edit, Preferences from Query, ImageWise and DisplayWise. Under the General Tab, make sure the “Enable Default Login” box is unchecked.
The box must be unchecked in Query, ImageWise and DisplayWise in order for the login screen to appear in any of the programs.

Q7.

How do I view more than 250 documents at one time in PaperWise Query?

Ans.

Query defaults to allow you to view up to 250 documents at a time. To change the default setting,
do the following:

From Query, Click on Edit, Preferences, Advanced.
At the bottom of the window, you will see the field “Maximum number of documents to return (0=no limit). The default setting is 250. You can change it to whatever you want. Limiting the number of documents that come back will reduce the time it takes to retrieve. This is a user specific setting.
If you set it to 0, you can potentially retrieve all the documents in your PaperWise database. This could take a long time to process if you have many documents in your database. Recommendation – set the default to 500 or 1,000. When the search is complete, if you look at the bottom of the document viewer and see and asterisk after the 500 or 1,000 (500* or 1000*) this means there are more than 500 or 1000 documents meeting your search criteria. You can then go back into the preferences and increase the number of documents to return in your search, or check your search criteria to see if you can narrow down your search parameters.

Q8.	How do I view a document history.
Ans.	From PaperWise Query, Right Click on the document. Click View Document History. The Image History will display in a separate viewer. You can print the Image History by clicking on the Print Button in the lower right hand corner of the viewer.

Q9.	Scanned documents from remote office are not appearing in Query. What do I do?
Ans.	SyncWise was not running in main office location. Contact System Administrator.

Q10.	How do I Add a digital signature as a stamp in PaperWise annotations.
Ans.	Save a Digital Signature in BitMap format. Click Annotation Toolbar Click Manage Stamps Click Add Stamp Enter Name for Stamp Enter Path to BitMap File. Once the stamp is saved, just click on the selected stamp, and then click on your document. You can then move or resize the image of the signature as needed.

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